Tag Archives: customer

How to Use Facebook Messenger for Social Customer Service

Want to provide better customer service on Facebook? Wondering how Facebook Messenger can help? In this article, you ll discover how to use Facebook Messenger as a valuable social customer care tool. Why Messenger for the Front Lines of Customer Care? According to USA Today, Facebook views Messenger for Business as a venue for conversational commerce. […] This post How ...

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Social Customer Care: Apps and Processes for Success

How does your business respond to customer concerns and inquiries? Do you have a social customer care plan in place? To explore how to improve customer care for your business, I interview Dan Gingiss. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It s designed […] This post Social ...

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5 Ways to Improve Customer Retention With Social Media

Do you use social media to keep existing customers engaged with your business? Interested in effective ways to strengthen those relationships? Social media marketing can help deepen your connections with existing customers so they continue using your product or service. In this article, you ll discover five ways to increase customer retention via social media. How […] This post 5 ...

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Mobile Local Marketing: Reaching the Mobile Customer

Do you have a local business? Want an effective way to market to people who are near you? To explore how to reach your customers with mobile marketing, I interview Rich Brooks. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It s designed to help […] This post Mobile ...

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How to Use Snapchat for Customer Support

Do you want to expand your customer service channels? Wondering how Snapchat can help you respond in real time? Snapchat s text, video, and phone chat features allow you to support customers in the format they prefer. In this article, you ll discover how to use Snapchat features to provide helpful and engaging customer support. Why Use […] This post ...

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