Tag Archives: service

How to Use Facebook Messenger for Social Customer Service

Want to provide better customer service on Facebook? Wondering how Facebook Messenger can help? In this article, you ll discover how to use Facebook Messenger as a valuable social customer care tool. Why Messenger for the Front Lines of Customer Care? According to USA Today, Facebook views Messenger for Business as a venue for conversational commerce. […] This post How ...

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How to Use Snapchat for Customer Support

Do you want to expand your customer service channels? Wondering how Snapchat can help you respond in real time? Snapchat s text, video, and phone chat features allow you to support customers in the format they prefer. In this article, you ll discover how to use Snapchat features to provide helpful and engaging customer support. Why Use […] This post ...

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4 Tools for Social Customer Service

Are your customers using social media? Do you want to provide them with better customer service? Today s tools make it easier than ever for brands to ensure that no customer service issues go unresolved. In this article, you ll discover four tools to manage customer service on social media. #1: Rignite Rignite makes it easy to […] This post ...

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5 Steps to Improve Your Customer Service Using Twitter

Do your customers use Twitter to ask questions and request support? Need a better way to manage your Twitter support? By following the steps in this article, you ll deliver a superior customer service experience on Twitter. In this article, you ll discover how to create a better Twitter customer service process for your business. #1: Create […] This post ...

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