How to Handle Customer Complaints Via Social Media

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Are your customers leaving negative comments on social media? Do you need a plan to handle customer complaints? Responding quickly and appropriately to negative social comments can help you increase customer loyalty and retention. In this article you’ll find out how to deal with negative comments on social media. #1: Respond Quickly It s important to […] This post How to Handle Customer Complaints Via Social Media first appeared on . – Your Guide to the Social Media Jungle
http://www.socialmediaexaminer.com/how-to-handle-customer-complaints-via-social-media/

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I had just turned 50 and decided it was time for a change. My husband Phil and son Tom had started an internet business http://followphilandtom.com/ and they asked me to come on board as their Administration Manager. Fortunately I was in a position to accept, and am enjoying being my own boss and not being tied to the usual 9-5 grind which I had endured for 30 odd years. Its great to be able to work from home/anywhere and the challenge of learning all about this new industry is exciting, I am a newbie when it comes to social media as previously only used email. My major focus is to get their Facebook page up and running. My back ground is Finance/Administration of all sorts, but mainly I have concentrated on accounts receivables/ collections, which has been in a various fields, from the legal profession to the freight industry.

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